Sony’s PlayStation 4 console is selling by the truckload. Through March, the hardware manufacturer claimed it had sold more than 6 million PS4 consoles worldwide. By comparison, the last time Microsoft reported Xbox One sales it listed “only” 3 million units moved. But just because Sony’s PS4 sales results have been impressive, that doesn’t mean owners haven’t encountered and PS4 problems and technical issues.
In fact, according to a new report by Fixya, a do-it-yourself (DIY) community of more than 30 million users, the PS4 problems and technical issues are getting a bit tiresome. That’s not to say the hardware has any issues with the scope of the red ring of death / blue light of death / turn-the-PS2-upside-down-to-play-games variety. But they’re there.
Truth be told, the relatively minor nature of the PS4 problems are impressive considering the volume of first-generation hardware that Sony’s sold. In pulling together its report of the top 5 PS4 problems and technical issues, Fixya culled the most common PS4 problems reported by its users. The site then outlined some potential solutions.
Fixya’s report was designed to help prospective PS4 owners get a full view of what owning a PS4 might entail in terms of what PS4 problems might crop up and suggestions on how to fix them. We thought you’d like to see the top 5 PS4 problems and technical issues according to the report, as well as the proposed solutions for how to fix the top three.
- Console Turning Off (35% of PS4 owners experiencing a problem)
- No Audio / Video (25%)
- PS4 Freezing (20%)
- Disc Drive Problems (10%)
- Other Technical Issues (10%)
The most-common PS4 problem, PS4 power issues, was reported by 35% of PS4 owners who are also Fixya members. Considered alongside the Xbox One problems and Wii U problems we’ve discussed previously, that’s tied for the most-common problem (Wii U freezing also had a 35% report rate). According to the report, users’ PlayStation 4 turned off unexpectedly in the middle of a game and/or in some cases wouldn’t turn on when prompted. Naturally both of those is a major problem.
The PS4 power issue can be caused by a variety of symptoms, though they’re all generally identified by one of two indicators. If you see a PS4 with a blinking blue light or a blinking red light in the center of the console (where it’s normally white), the console can’t be used and may require being sent into Sony for repairs or replacement. That’s not so hot.
In order to fix this PS4 problem yourself, Fixya’s DIY members recommend the following three solutions:
- Examine your HDMI cable and/or the HDMI ports on your television for any issues, as sometimes the PlayStation 4 will show an error result despite the issue not being a result of the console malfunctioning.
- Reset your PlayStation 4 by turning it off for two minutes, unplugging all of the cords associated with the device, and then plugging it back in. Before plugging it back in, users can also carefully open the hard drive to see if there is any issues with the disc drive that are causing the problem.
- Put the system in a more open area with proper ventilation. Place a fan next to the system in order to reduce heat. Ensure that the internal fan is running properly – you should hear it while the console is running.
The next most-common PS4 technical issue named in the report is no Audio/Video, reported by 25% of PS4 owners. If you have problems getting your PS4 to transmit audio while the video is still visible, display video while audio can still be heard, or have endured the “rare symptom” of both audio and video not working, Fixya recommends these steps to fix the PS4 problem:
- Check if your PlayStation 4 is experiencing a blinking red or blue indicator light. If it is, please run through the troubleshooting steps for that issue.
- Via the settings menu on your PlayStation 4 homescreen, ensure that all of the audio and video options for your PlayStation 4 are up to date and what you need for your specific purposes and television.
- A short-term fix for any audio issues can be to use headphones to listen to any audio—sometimes audio can still be heard through headphones though not your television.
- Examine your HDMI cable and/or the HDMI ports on your television for any issues, as sometimes the PlayStation 4 will not display audio or video despite the issue not being a result of the console malfunctioning.
- Check the HDMI port on your PlayStation 4 for any issues—similar to the above troubleshooting step, an issue with your console’s HDMI port can cause problems with the device.
- Replace your HDMI cable to check to see if the issue is with your HDMI cable and that the issue is not with your console or television.
- Update your PlayStation 4′s firmware and software via any available online updates.
The third most-common of the PS4 problems and technical issues is freezing. We all hate that, but particularly the 20% of users who experienced it. Some PS4 owners have seen their console freezing at inopportune times, especially when updating their device via PlayStation Network and using their device to play games or consume media.
PS4 freezing can be a serious inconvenience, but it sounds like it’s one of the more fixable PS4 technical issues to fix If you’ve seen your PS4 freezing, Fixya users recommend the following steps:
- Download any software or firmware updates via the PlayStation Network, which can be accessed from your console’s home screen.
- If your console is freezing while accessing the PlayStation Network to download any updates, visit the Sony Support site and download the updates to your computer there, then transfer them via a USB connection that plugs directly into your console.
- Reset your PlayStation 4 by turning it off for two minutes, unplugging all of the cords associated with the device, and then plugging it back in.
- Put the system in a more open area with proper ventilation, place a fan next to the system in order to reduce heat, and ensure that the internal fan is running properly—you should hear it while the console is running. If your console is overheating, make sure to let it rest for at least two hours before trying to boot it up again.
Have you encountered one of these PS4 problems and technical issues? Maybe you’ve had another one that you’d like to outline here, as well as your proposed advice for how to fix it? Let us know in the comments below.